Phone: 1300-022-066 or e-mail: team@aristeia.com.au
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Terms and Conditions

http://www.aristeia.com.au/ is the shopping website that allows consumers to browse, select and purchase products from Aristeia. Aristeia is operated by Eucleia Global Pty Ltd ACN 603994832.

 

Use of the Aristeia website is subject to acceptance of these Terms and Conditions. By subscribing to Aristeia you are agreeing to all conditions set out below.

 

Disclaimer and Liability

Every effort has been made to ensure the information contained on the website is correct, however Aristeia makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the website, and provides all products on an "as is" basis.

Aristeia, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the website or the products sold on it including, without limitation, loss or damage suffered as a result of negligence.

 

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Aristeia will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

Privacy

For information on how we collect and handle personal information please see our Privacy Policy.

 

Personal Information

In order to purchase products from the Website, you will need to create an Aristeia account prior to making a purchase.  You must also create an Aristeia account to engage with the Aristeia community to make comments on our Website.

As an account holder you are required to provide Aristeia with accurate personal information including a valid email address. Provision of another person’s details as your own will not be deemed acceptable.

As an aide to fraud prevention we may require proof of identification of the cardholder prior to releasing the order.

Any personal information collected by Aristeia shall not be disclosed to any third party unrelated to Aristeia’s business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. Aristeia otherwise relies on its Privacy Policy.

 

Credit Card Information & Payment

To place an order with Aristeia you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Credit card information collected for the purpose of payment of products purchased at Aristeia will be stored securely using a PCI DSS compliant solution.

Credit card information will be masked on your account and will not be visible to Aristeia Customer Service operators.

Provision of credit card information as payment for the products constitutes an agreement for your purchase of the selected products.

You must not pay or attempt to pay for products using fraudulent credit card information.

 

Security of Your Account

If you create an account with Aristeia you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password.

Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.

You must notify Aristeia if at any time you believe someone has access to your password. 

 

Reviews and Comments

You may post reviews and make, comments on the content on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of "spam". Aristeia reserves the right to remove such content at any time, and without notice to you.

If you post content, and unless we indicate otherwise, you grant Aristeia a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on its Website and on any other marketing material Aristeia may create.

 

Pricing and GST

All prices on the Website are quoted in Australian dollars and include GST.

All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

 

Stock availability

Aristeia attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown.

If an ordered item is not available or we are unable to fulfill your order, we may attempt to arrange an alternative item or will provide a full refund.

If you discover that you have made a mistake with your order after you have submitted it to the site, please contact team@aristeia.com.au immediately. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.

 

Customer Communications

For information on how Aristeia will communicate with you please see our Privacy Policy.

 

Order Cancellations

Once you have placed your order, Aristeia is unable to cancel, add, remove or make changes to your order including your delivery details, items, colours, and sizes or removing the items from your order.

Aristeia also reserves the right to cancel your order if:

  • You provide an unauthorised credit card
  • We are unable to process payment on the credit card provided
  • You provide invalid personal details
  • If, when required, you cannot provide acceptable proof of identity
  • The product has become unavailable
  • If, for any reason, we don’t reasonably believe we can successfully complete delivery

 

Aristeia will attempt to notify you before cancelling your order.

 

Suspension, Termination and Effect of Termination

If you breach these terms and conditions, Aristeia reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.

If you are awaiting delivery of products, Aristeia reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

 

Delivery

We aim to deliver the Product to you at the place of delivery requested by you in your order.

We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver to Sydney Metropolitan area within 3-5 days and to Interstate and NSW Country areas within 3 to 5 weeks, after the item payment is cleared.  However, we cannot guarantee any firm delivery dates. Delivery times may vary, especially during peak periods.

 

Once your order is ready you will be contacted by our delivery contractor to arrange a date and time window for your delivery. We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Most of our goods are delivered by courier directly to your door and require a signature upon delivery. As such these items cannot be delivered to a PO Box. It is the customer’s responsibility to ensure correct delivery address and access details are provided to us.

 

On delivery of the Product, you may be required to sign for delivery, unless you grant us ‘authority to leave’ pursuant to next clause. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered product in case of future discussions with us about it.

 

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

 

We deliver in our standard packaging.

 

Unless otherwise specified, all risk in the product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the product.

You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

 

You shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us.

 

If you are not available to take delivery or collection, our delivery contractors may leave a card giving you instructions on either re- delivery or collection from the carrier at an extra cost.

 

It is your responsibility to ensure that the products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual requirements. You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have.

 

All furniture deliveries within Sydney are charged at the rate of $80 for all items which would fit in a UTE. For deliveries to NSW Country and interstate area, we shall provide you with an estimate for delivery times and charges from our preferred Carrier.

 

We allow pick-ups from our warehouse which is located in Smithfield, NSW. However, the warehouse is open by appointments only which could be scheduled by through email (team@aristeia.com.au) or Phone (1300 022 066).

We require an adult to be present at the delivery address when your items are delivered to provide a proof of delivery signature, as well as confirmation that the items arrived in good condition.

If no one is at home at the agreed time of delivery, your items will be sent back with the delivery truck to our warehouse. You would be liable for extra costs.

 

Returns

We provide 14 day Money Back Guarantee for change of mind returns. We accept returns made within 14 days of item arrival.  The buyer is responsible for the postage cost for returns. Please communicate to us prior to returning the item. When sending back the product, please ensure the item is securely wrapped and packed in the original packaging. The returned items must arrive back in the condition they were delivered.

Please enclose your order details when returning the item. We recommend you use a reputable courier company with tracking and insurance

 

If the product is faulty when you receive it you may choose to return the product to Aristeia for a full refund. Faults will be assessed by our Contact Centre and we may also consult with the supplier or manufacturer. If the product is found to be faulty you will receive a full refund, otherwise the product will be returned to you.

 

Refunds

Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available.

 

Loss of Goods

The risk of loss of goods shall be passed to you upon our delivery of the product to Aristeia nominated delivery company. Aristeia will not be held responsible for any loss, damage or liability as a result of this authority.

 

Links

The Website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such other website.

 

Vouchers and Promotions

Aristeia uses vouchers for promotional purposes from time to time. Vouchers are in Australian Dollars (AUD), attached to minimum order amounts pre discounts in AUD incl. GST and validity dates as specified on the promotional material or on the promotional landing page or otherwise the vouchers are valid for 30 days. No cash redemption for a voucher code is possible. The vouchers are a one-time offer off the total invoice amount and may be limited to a certain product quantity or brand. The vouchers cannot be used in conjunction with Sales stock. Each voucher code may only be used once per customer by entering it during checkout and by clicking "Apply Discount Code". By submitting your email address on the promotional pages on http://www.aristeia.com.au/ , you agree to receive our Aristeia newsletter with updates on new arrivals.

Promotional vouchers do not include free returns unless specified on the voucher.

 

Disputes

This contract will be governed by the laws of New South Wales, Australia. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

 

Security

When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Aristeia makes no warranty in respect of the strength or effectiveness of that encryption and accepts no responsibility for events arising from unauthorised access of the information you provide.

 

Advertising on the Site

We shall use our reasonable endeavours to comply with any relevant regulations relating to the Site published by the Advertising Standards Authority.

 

Copyright

All information, text, material, graphics, software and advertisements on the Website are Copyright (c) of Aristeia its suppliers and/or licensors, unless expressly indicated as otherwise.

The Website content is protected by Australian and international copyright and trade mark laws.

You must not modify, copy or distribute the website content in any way except as expressly provided for on the website or expressly authorised in writing by Aristeia.

You must not frame or embed in another website any of the material appearing on this website without our prior written consent.

You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose.

 

Changes to Terms and Conditions

Aristeia reserves the right to change these Terms and Conditions of its service without informing you. You should check our website regularly for any updated Terms and Conditions. However, continued use of the site will be deemed to constitute acceptance of the new Terms and Conditions.

The Terms and Conditions for existing orders shall be upheld by Aristeia.